This latest patch is crashing my AMD display driver

It has crashed the driver taking my PC with it 5 times since the patch launched. I’m on the newest 22.11.1 driver on a 5700 XT. It has crashed twice in chaos dungeons, twice while in the tripod NPC menu and once while boating. It has crashed both in full screen and borderless window modes. At least some of them have happened when I switch window focus back onto the game after clicking off. I can’t recall if they have all happened when the game regains focus but at least some of them have.

I have verified game files and updated to this driver after it crashed on the previous driver yesterday and this didn’t happen until the patch yesterday.

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At least tell them if you’re running DX9 or 11 :person_shrugging:

DX 11. My bad.

Hey there @MarsCaturix, welcome to the Lost Ark forums!

I’m sorry that you’re having issues with the game crashing.

I went and check the release notes for the latest 2 updates for the AMD Adrenalin (22.10.3 and 22.11.1) and I found these as known issues:

This is a known issue on both versions: Brief display corruption may occur when switching between video and game windows on some AMD Graphics Products such as the Radeon™ RX 6700 XT. This doesn’t specify the issue is strictly related to the Radeon 6700 XT or to the 6000 series.

This one is from the latest patch: During video playback and window switching, an intermittent driver timeout or black screen may occur on Radeon™ RX 6000 series GPUs using some 240Hz refresh rate displays or high refresh rate primary display plus low refresh rate secondary display configurations. This one sounds a bit more like your case however it seems to be happening only with the 6000 series.

I’d recommend you to check for updates on your operating system also and check our dedicated article for Frame rate and Performance issues.

If the problem persists contact us via support ticket so your case can be further reviewed.

You can add the Dxdiag report as an attachment, as it might help the teamto determine the cause of this issue. Here’s the instructions to get this in case you need it:

In Windows, select Start and enter dxdiag into the search box on the taskbar. Select dxdiag from the results.

In the tool, select Save All Information for an easily shared format.

I hope this can get solved, I’ll be looking around for similar posts from other users and I’ll let you know if I find anything relevant. Any updates from you are welcome as well. :sparkles:

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If you’re a little tech-savvy I’d say you might want to try as some of the people in there describe issues which seems rather similar to your situation (though not Lost Ark specific)

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Hi @Dmg thanks for the input. Let us know @MarsCaturix, if you tried it and tell us if it works! :wink:

Hardware Accelerator can be an issue but generally involves Chrome to crash the driver/cause a performance hit when watching any video clip.

@MarsCaturix try limiting the FPS via AMD Chill within the AMD software. I’ve had this issue for the last few years with a 5700 xt in both PoE and here. I use a native 3440 x 1440 display and limit the fps to 80. Doing so gets rid of all crashes in both games. Driver version hasn’t proven to be as important to me.

The only time my driver crashes now is if I miss hit F11 and turn Chill off. After 5-20 mins at 110-140FPS in the game, I’ll have to reboot. In fact, I just did that and decided I’d see if people were having an issue or not.

@santoryu if this hasn’t been suggested before you may want to pass it up. I have zero crashes as long as I keep the FPS limited. I can reproduce crashes quickly without it being limited.

I like how the response is to pass responsibility off to the drivers instead of the game when the game was the only thing that changed. It is bad enough that driver companies have to clean up for bad game coding constantly, you don’t have to make it worse. The only reason I’m replying at all is for someone else that might have this issue.

My thought is that the game with the Nov. 16 patch causes a freeze when it gets focus combined with the interaction of Windows’ WDM doing the fullscreen optimization transition of not rendering the desktop behind the game. The workaround I found was to run the game in windowed mode so the WDM transition doesn’t happen and the game can’t conflict with it. It is far from ideal but it isn’t an issue with video playback bugs or too high framerates considering it crashes without videos playing and I am CPU limited in performance on this game.

The only reason I made this post in the first place was that I know it is a game issue and I wanted to bring attention to it but considering the response is to deflect blame, I don’t expect it to ever get fixed or to ever post on this forum again. You have been anything but helpful @Santoryu . I know how to read driver patch notes. This has been the most dismissive CM interaction I’ve had with any game. GJ.

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The reason everyone suspects it to be related to the drivers is because the rest of us don’t have these issues. I’m on a 6900 and it works just fine.

Swap back to 22.5.1 which is the driver listed with a “Recommended” on AMD’s driver download website for the 5700 cards and see if that works better.

Them updating something inside the game client and your shit breaking doesn’t necessarily mean something is wrong in the game client.

and if there is anything @Santoryu and the rest of the gang should be doing it should be to add a stickied Template for this section of the forum so people understand to include their DX-version, number of monitors, their refresh rate, driver version, hardware, game client settings etc etc

EDIT: Might as well include current “reported issues” in the sticky and a link to the biggest/first post about the issue so there isn’t 40 threads a day made about the same issue