Ticket "grayed cant claim"3

@Roxx Hello there I would like to ask why i received the disconnection ticket but is “grayed” and cant claim it? should i wait or what is the procedure, Thank you and keep with the GREAT work.

Update when i right click it says the mail expired and wants me to delete it :frowning:

Looks like they did you dirty. This was supposed to be sent before the maintenance if I understand correctly, hopefully someone can get this resolved for you.

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