Hello. I would like to ask for help for the Support section of Lost Ark. On Friday, 07/06/2022. I did Vykas with my team. Unfortunely, I got disconnected while we were doing Gate 3. My team havenot killed the boss. They just voted to out the raid. Then I reloged and rejoined my party. We started to go in again and I reached my entry count limit. Last week, I met a same problem but 5’ later there was a black ticket sented to my mail. This week, I havenot got any black ticket like that. Many people said that I must wait 48 hours. It has been nearly 48 hourly since Friday. I havenot received any black ticket yet. Please help.
Welcome to the Lost Ark forum community, Sheeppoo
I’m sorry to hear you’re having this problem. 
I’ve moved this to the support team so our support team can look into this for you.
Hello @Sheeppoo welcome to our community!
I’m sorry to know you lost you ticket while doing Vykas in Lost Ark, I understand how frustrating this is.
In this case, we don’t have a way to re-grant daily or weekly entries to content manually, we have a system that takes care of this type of situations. Please keep in mind that the current system will only allow for access to be re-granted for players who experience a verified crash or outage issue on the game server side; this will not cover local internet issues or other potential causes of disconnects.
If determined this was a server-side issue, the delivery of the replacement ticket could take up to a day, and the appropriate ticket will be delivered to your in-game mailbox when it arrives.
We can’t guarantee that you will be receiving a ticket, I apologize for the inconvenience.
Here’s an official post about this:
Update to Timed and Ticketed Content Lockouts
Official News
Heroes of Arkesia, We know how frustrating it is for players to be locked out of timed or ticketed activities when a game server unexpectedly crashes or loses stability. As a few players may have already seen, in an effort to help improve these less than ideal experiences we now have a system in place that will re-grant access to activities in-game that have weekly lockout timers, utilize tickets, or consume a daily bonus (Aura of Resonance) when a game server crash or outage occurs during play…
Thanks for understanding, and let me know if I can help with anything else.