basicly title, I’ve tried to verify game files through steam and tried to enter game with 2 different computers and they both crash when I try to enter quest scenario.
Cant continue the rapport since the quest is bugged.
Dösh - Slen Europe Central
ApparentlyQuest has been bugged for a month now, if you are unable to login that character , use the live chat to contact support and request them to move your character to a town.
This happened to me few days ago when I was doing the same quest.
Yeah seems like that…
Players will see an small download for Lost Ark through Steam, which includes a quick client patch. This patch requires no downtime, and updates will be applied to the game automatically.
Fixed an issue that prevented players from loading into Ancient Elveria during Ealyn’s ‘Time to Heal’ rapport quest.
found this gem too 
Yeap, supposedly fixed on March 11th or something. Some players manage to get it done after but one of the recent patch broke it again. Unfortunate for us
I did the quest after todays maintenance (24/03 weekly update)