Feels like they are literally giving up with that response, honestly… What the actual f***.
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Why has this game to be so popular 
I’m seriously not sure if it is a good thing or not 
thank god hoping the fix the lfg issue and also the claiming shit issue my OCD be going nuts seeing the 3 there and not being able to collect it witch is soooooo toxic
I love to see that this game is popular - really deserves that… game is gorgeous and there is so much cool things to do, BUT these bugs will drown the game very deep if there will not be a solution… this will be NW 2.0
Well, I mean, all of those issues like Queues, Aura missing or Matchmaking Delay are literally coming from the huge number of people playing.
They just literally crackdown under all that popularity 
NW failed more because the game is shit than servers…
NA dont have problem on lost ark, they enjoy the game like does japanese, russian or korean,
The problem is european, and will be forget by most (because human has short memory) when people will leave…
Lets see if GW2 xpansion will help a little tuesday…
and 9.2 wow
they only restart the servers 
Matchmaking
We understand folks are also experiencing issues with matchmaking, which is a critical feature for organized play. To improve matchmaking we will restart Europe Central servers on 2/20 at 11pm UTC (2/21 12am CET) with an expected downtime of 2 hours. This will help stabilize the feature while we work with Smilegate RPG on a more long-term fix.
i cant believe how incompetent this shit is handled once again. And the talk about insta lvl 50 boost for people who switch to EU west besides the normal powerpass… ITS NOT IN THE GAME SO WE CANT IMPLEMENT IT. Also server transfer seems to be a FUTURE TECHNIC nowadays, not like that shit exists since forever
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No queues or issues with matchmaking if the server is down! Profit!
In the end it’s still AGS, they knew the number of players to expect from founders pack orders and extrapolating based on that and still decided to go through with the launch with a small number of servers (they added some and increased the capacity of existing servers) instead of at least 2 regions right from the start. They also ignored the community warning them that they should language label the servers (as they should have learned from new world).
There where a lot of decisions that, if chosen right, could have minimized the problem of the infrastructure not being made for so many people, but AGS excells at making the wrong choice every time. Like doing server maintainence right before the big F2P launch for some non-critical bugs.
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Actually this is not true. You can progress without doing any dungeon, guardian raid or abyssal dungeon since islands give you most ressources for basically everything and even welcome challenge quests are linked to it.
It´s not fun with getting locked from matchmaking content though, sure. But if you just want to progress in item level and story, so as collectibles you really don´t need any of the matchmaking contents.
Server transfer should have been a mandatory feature for going live. I can’t just understand these management decisions, it’s like nobody of them ever played a MMO or has any experience in managing one.
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Let me guess nothing will chnage like all the other Maintenance before that…
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They’re probably only fixing the shop because it’s losing them money while it doesn’t work.
Matchmaking and queues probably won’t get better until people actually start quitting the game
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I wonder at how many people out there was waiting in the 15k waiting line to join the game, and just as they log in they get kicked out for the update. 
Well, at least the weekend is over again now, so the waiting time (Prays) should be faster… (Prays again) 
I also wonder why they dont allow players to “Transfer” there data to another server as well, I bet many people would have moved to the EU West servers then (I would have been one of them) but clearly not starting again
But as the post says, it would be nice if there was a section on the forum that was Read Only so we could see what is being changed/updated.
No it’s not mandatory, it’s working in Korea and Russia without it since years. Smilegate the developper didn’t planned the transfer on this game it is a FACT. AGS cannot invent something that don’t exist on the game they’re just publishing…
The same for the fix, all the fix are from Smilegate, AGS just forward our feedbacks to them, if Smilegate is giving no ETA then AGS has no ETA to give.
Thumbs up AGS
Keep going get the bugs fixed out
Honestly, the maintenance is probably mainly just a kick off the anti-AFK bots. They should reset the servers like this every few hours, tbh.
And what do you think I mean when I say server transfer should have been mandatory? Yes, I meant for AGS to tell Smilegate to provide that feature, as without it a launch will be a s…show like the one we have now. By the way, Korea has a server transfer feature, although it’s done during maintainence, not automatically, and thoroughly monitored who goes to where.
I very well understand what part is AGS and what part is Smilegate, thank you very much.
Yeah if they would just server clone unto EUW region I’d swap in a heart beat.