Character Name: Misskittÿ
Region: South America
Server: Kazeros
Character level: 55
Carrefourisback
EU central
WEI
lvl 56
i contact with steam and he say my account is trusted and i dont have market in lost ark
Character name: Thelastnightyy
Region: Central EUROPE
Server: Thirain
Character lvl: 53
Steam Support confirmed my account trusted ( not limited.) and it’s been a month and i still haven’t been trusted.
For everyone asking.
You need to spend $10 in Lost Ark’s cashop and after that you need to wait another 3 days for the system to process and make your account trusted.
Free to Play…my ass, you can’t play an online game without the auction house.
It’s false advertising and Amazon should be fined for misleading consumers, especially after customer support gives wrongful information on top of that and/or equally clueless.
Anyway that’s the process that worked for others, that is the process that worked for a roommate. The other methods didn’t work and it just nonsense at this point.
1 Like
I just came here so I don’t know if it gets resolved. But if what you say is correct then I may uninstall the game right now. I have money… for other things.
Hello!
I’m sorry to hear about you having issues getting the trusted status in your account. In order to be sure that you have already completed the basic prerequisites to be able to be granted the trusted status, I’ll go ahead and link you to the official resource about this issue:
If you find that you’ve completed all these requirements but your access to the market is still not accessible to you, please Contact Us so that our colleagues can provide you with further assistance, catered to your specific situation.You’ll be able to reach out to us by following this link:
Please do keep in ming that, while we’re able to check your account, we are not able to grant your account the trusted status manually.
Thank you for your patience and thank you for understanding!
Farewell!
So disrespectful answers…
I even dedicated time to write a long post about it and received the same scripted answers.
They don’t let us get trusted for month and then nerf gold so when we can use AH we have no gold for it…
And no without buying ACC on the first place, can’t do raids to get gold before that dumb change.
AGS Disrespecting us and just making a joke of us
they really don’t care, I am 2 months without getting trusted, I spent 5€ on steam in january and set up the authenticator, apparently you need to buy royal crystals otherwise you have to wait 90+ days
Sad they do not even care…
they screw new players in the worst ways possible
and don’t even bother giving us a human answer
Why isn’t there a petition or talk of making this a legal matter since it’s consumer/customer relationship. They are about to dig themselves a grave if this continues. Maybe they are trying their best to improve (doesn’t look like it) but I’m frustrated as well. If I could read, speak Korean I’d be playing the KR version of the game.
I’ve worked in the software development and software support industry for almost 20 years and never seen anything as one sided as this where it comes to AGS handling its customers.
Did you know the first 1-3 months of release you could open tickets and make phone calls to talk to someone and there was live chat? Then later it was all removed and even Email options. So we can only post on a forum for support related issues?!?!
Where I work has a ~92-98% customer satisfaction rating because we do support waaaaaaaay different than this.
Aren’t we paying customers the moment we invest actual $$$ into the game? It’s beyond me now with how SG/AGS is operating.
(╯°□°)╯︵ ┻━┻
Revised 7:39 AM EST… Wow reading a lot of this thread, customer’s are desperate, and AGS just glossing over it?
there’s a live chat.
however, the only response you get from them is the same as the forum…
yeah lots of people having this issue… AGS just post a script with “have to wait”
and ghosting
Hi DevonK I just play Lost Ark for a few week. I saw some skin in market and I want to buy them so much, so I tried to buy them but the system said “I don’t have trustes status yet”. My friend told me to purchase some crystal and check my steam guard. However it still not work pls help me TT.
Character name: Chouxgar
Region: EU Central
Server: Mokoko
Character lvl:53
From what I read it takes up to 72 hours after buying crystals, however if you just enabled mobile authenticator it may take up to ~25 days. it is very inconsistent and dumb system
tysm!
Same Issue here. Spend more than enough money on steam and can’t trade ingame. Did buy some Crystals (and the Ark pass) and still not trusted…
Character name: Nashirasu
Region: Europe Central
Server: Asta
Character Lvl: 50
Same thing here I’ve done all the necessary steps written in the link you give us and i still have these trade restrictions and it’s really damaging my gameplay.
Character name: Cheblaarbi
Region: EUW
Server: Ealyn
Character lvl: 52