"Trusted account" is this working?

I have seen in the forum that more people have the same problem as me, the “trusted” rank in the game that basically prohibits you from doing many things with other players, is it ok, but does it not work? or not how should it?

My Steam account is from 2010 with games purchased and recently recharged and spent $5 when this change was announced (like 2 months?), I talk with support and they told me that it was a Steam problem (when in Steam I already have all the Trusted options enabled), I contacted to Steam support anyways and they only told me that it was a problem with the game, that my account is active. It should be noted that I have the Steam Guard active and badges on Steam.

It’s really problematic because I can’t pass items between my alts, none of any kind. Forcing me to have to sell the item because it simply doesn’t work for the character on my roster that drop on me or pay any bus.

If any gm check this, my user is in US WEST - Bergstrom - Nimlyn

Hello @Lopextreme,

I am sorry to hear you seem to be having issues with getting your trusted status from Steam to reflect in Lost Ark. Please note that accounts that have not met certain requirements with Steam will have lower purchase limits and will not be able perform certain in-game actions as listed here:

  • Initiating player-to-player trades (requests can still be received)
  • Sending in-game gifts
  • Exchanging Royal Crystals for Gold
  • Sending in-game mail with attachments

Some additional restrictions were added with the Patch update on July 20th:

Added new preventions to deter gold sellers. Paid gold (purchased from the currency exchange) will have a 3-day withholding period. Gold that is under a withholding period will be called ‘withheld funds’. Gold without a withholding period will be called ‘available funds’. Withheld funds will be restricted in the following ways:

  • Cannot send withheld funds through mail
  • Cannot deduct from withheld funds when accepting billing mail
  • Cannot use on 1:1 trades
  • Cannot use in Auction House
  • Cannot use in Marketplace
  • Cannot use in Loot Auctions

This is part of a security measure that is in place to combat bots and of which you can further read about here:

In order to make your account trusted you will need to have performed a purchase(s) for at least $5, where sometimes Steam will require a period of 30 days to have passed from the date of the purchase. You will also need to set up the Steam Guard Mobile Authenticator specifically for this status update to take place.
How to set up Steam Guard Mobile Authenticator

Please note it may still take several hours for your account to become ‘Trusted’ after activating two-factor mobile authentication for the first time and up 30 days depending on Steam’s clear time.

If you have already complied with all the steps above and have the 2FA mobile authenticator enabled specifically, then it is a matter of time for which, unfortunately, we do not have a specific ETA.

I hope this helps and see you in Arkesia! :wolf: