Trusted Lost Ark Account

How do i know my Steam Account and Lost Ark account are trusted?
How long will it take for it to get trusted as i just did the 2-factor authenticator?
Thank you!

Hello Kyden,

Welcome to the Lost Ark’s Forums. (∩◕‿◕)⊃━☆゚

Thank you so much for requesting information about the Steam’s Trusted Status.

For your first information request you can check if your Steam account has the trusted status with this steps:

  1. Click on your Steam nickname in the top right corner.
  2. Click on Account Details.
  3. You will see a section that states: Contact Info.
  4. This section has to Status: Verified.

The Steam page for this topic doesn’t include an exact ETA for this process been processed, I want to share with you some information about this directly from Steam:

An alternative solution for other player to get the trusted status was an in-game purchase for Lost Ark, it’s an alternative method stated on the patch notes:

I’ll be pending of any future update you have for your case, I want to thank you once again for your feedback and I hope this issue gets resolve as soon as possible. ฅ^•ﻌ•^ฅ

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thank you so much Cactacea, could you help me check if my lost ark account is it in trustable status as well? Thanks!

ID: Reinnnnn
Server: West North America, Bergstorm

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hey, how can I raise the ticket to fix this problem?

It’s really annoying and I stuck in 1340 because I don’t have enough gold to upgrade the item. Do you acutally want real player to quit?

I already spent money on lost ark, and enabled 2-factor authenticator on mobile, and tried to logout and login the steam many times, but nothing has changed.

1 Like

Hello leung0369,

I’m so sorry you’re also facing this problem. This will be the process to escalate your case via web ticket, Kyden please follow this link as well to escalate your case too:

Once you open this link follow this path:

  1. Select In-game Issues:

  1. Select Something Else’s option:

  1. Then at the left corner you will see an option to use Web Ticket:

Thanks again for your report and I’ll pending if you need further assistance once you receive your ticket’s response. ฅ^•ﻌ•^ฅ

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