Trusted status help needed

May i ask what im doing wrong to achieve trusted status on this game?
My mate that im playing with got it next day…meanwhile i added my phone nr on steam on PC and downloaded the app on the phone and did the whole 2 factor thing, i logged into steam with the code the app on the phone provides its like 4 days already and still no trusted status update…he litterally said he did the same steps that i did and he got it next day…
Whats going on here why doesnt the game dev/publisher do something about this why does it have to be this hard or complicated, why are you guys ruining our game experience…
Account name: Hoovertronnic
Server: Moonkeep
Region: EUWest

Hi @HoovertroniC.

Hope you’re doing well :raised_hands:

If you have the “2FA” activated already, I ask you for a bit more of patience, it might not take the same amount of time for all the accounts.

You can also go ahead & report your details here (Optional) : Trust Status troubles

If you’re still with this issue playing Lost ark, we like to take a closer look into this issue with you, when you have a chance, please use the link here to speak with our Customer Service team:

Stay safe! :sunny: