Trusted status in game not working

I’ve had a steam account for several years now, have a few games in my library, and have 2 factor authentication set up. On launch I was able to send items in the mail but I can no longer do this because my account is not “trusted”. What is the solution to this? I’ve followed the steps that have been outlined in these forum posts and have yet to become “trusted.” I understand this is a measure to stop bots but it’s ridiculous that I cannot play the game as intended.

Hello @willziegler29, :slight_smile:

Welcome to Lost Ark Forums! :bouquet:

Thank you for sharing your concern related to Trusted Status for Lost Ark.

I am sorry to hear about your issue with trusted status from Steam for Lost Ark.

Please note that accounts that have not met certain requirements with Steam will have lower purchase limits and will not be able perform certain in-game actions as listed here:

  • Initiating player-to-player trades (requests can still be received)
  • Sending in-game gifts
  • Exchanging Royal Crystals for Gold
  • Sending in-game mail with attachments

Some additional restrictions were added with the Patch update on July 20th:

Added new preventive measures to deter gold sellers. Paid gold (purchased from the currency exchange) will have a 3-day withholding period. Gold that is under a withholding period will be called ‘withheld funds’. Gold without a withholding period will be called ‘available funds’. Withheld funds will be restricted in the following ways:

  • Cannot send withheld funds through mail
  • Cannot deduct from withheld funds when accepting billing mail
  • Cannot use on 1:1 trades
  • Cannot use in Auction House
  • Cannot use in Marketplace
  • Cannot use in Loot Auctions

This is part of a security measure that is in place to combat bots and of which you can further read about here:

In order to make your account trusted you will need to have performed a purchase(s) for at least $5 (less than a year ago), where sometimes Steam will require a period of 30 days to have passed from the date of the purchase. You will also need to set up the Steam Guard Mobile Authenticator specifically for this status update to take place.
How to set up Steam Guard Mobile Authenticator

Please note it may still take several hours for your account to become ‘Trusted’ after activating two-factor mobile authentication for the first time and up 30 days depending on Steam’s clear time.

Also we would like to thank you for reporting the bug.

Hope this helps! :magic_wand: