Trusted status in game

Why I do not have trusted status in game? I am a player not a bot. Do I need to pay money to play free to play game so I can send mail in game with attachments? I just put money on steam wallet and can wait for 30 days to get unlimited account not this trusted status in game. I have steam guard from 2018. So I am not new user of steam. If not just do market inside guild menu for guildmates without restrictions. Bots do not belong to any guild. I still see bots and gold sellers in game. This is not a steam problem but game problem. Can you do something about that?