Trying to buy crystals

[Razuk]

I am trying to buy reskin for my account and I am not succeeding.
I click to buy the package and nothing happens.

[Achieveme]

Hello @Razuk

Hope you are doing great and apologize about this inconvenience with the purchases.
The situation is already in investigation by the team since this has affected other players.
Here is some informaiton related to this topic also some troubeshooting advices:

March Update - Issues Update

Greetings Heroes of Arkesia, We appreciate your reports of issues encountered following yesterday’s March “The Art of War” Update. Our teams are actively working through these issues, and the following updates have been made so far: Royal Crystal Purchases Failing Some players have experiencing errors when trying to purchase Royal Crystals. We are working on a root-cause fix for this issue, but in the meantime please ensure you are taking the following steps: Players should make sure that t…

Hope the best hero!

[Razuk]

I tried to follow the steps that were said in your comment but it had no effect. What else am I going to do if it continues this way?

[Firus]

Hi @Razuk,

As mentioned in the March Update post the team is currently working to fix those situations as soon as possible. We really sorry if the troubleshooting steps didn’t solve the issue. At the moment the team still investigating and as soon as we get new information it will be shared through our Official News section.

We really appreciate your help and patience,
Best regards.