Twitch drop ended early?

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Website said until July 27 for the pupper mask… now its been taken off twitch :frowning:

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@Community-Team Looks like there may have been a typo on the website for this promotion?

pupper
pupper1501×1269 161 KB

pupper2
pupper22938×1038 244 KB

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Hello and welcome back to the forums @Ontos and thank you @Bluecogs for correctly pointing this out,

I am sorry to hear of the conflicting information on the post and have passed it on to our marketing team for review. The correct end date on this was indeed July 22nd.

Thanks for pointing this out and see you in Arkesia! :wolf:

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I was 80% to complete the goal for those drops and thought i had until the 27th to do so. Only to find out today that it was a lie and my pupper mask is now gone due to a marketing error…

I know its something small but i really wanted this mask for my roster. Is there a way for you guys to sort us out and give it to us as compensation for the ending date mistske? I would be really grateful!

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Hello and welcome back to the forums @Unchovekable,

I am sorry to hear you were also affected by this apparent mis-type. I have forwarded it to our marketing team but no official word has been put out on it yet. I will be waiting on an answer and posting it to this thread once it comes in but cannot offer any guarantees one way or another. Please keep this post in your watch list for when I do get an answer as I will add it here.

See you in Arkesia! :wolf:

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I completed the requirements but failed to claim in time apparently. I also thought I had until July 27 to claim, as stated on the website as well as the notification I got on Twitch:

notification

If something could be done about this, that would be great~

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Hello,

I also have issue as well.

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Hello @Gotz and welcome to the forums @vivichan,

I am sorry to hear you were also affected by this apparent typo. I brought this to the attention of our Marketing team but do not have any updates on whether an extension will be applied.

In the mean time and to bring attention to your specific scenarios, it will take our tech team to look into your logs and follow up directly with other possibly sensitive account information that is best not posted on the forums so it would be better if you could please create a web ticket by going to Contact Us | Amazon Games..

In the ticket, please include the URL for this forum post along with the data that shows the incorrectly listed expiration date.

Please, do not hesitate reaching out to live support to have this looked into.

See you in Arkesia! :wolf: