Last night I claimed mount on twitch drops. Received mount in game, tried to claim in game, but because shop was down I couldn’t. When I logged in today mount was gone from Product Inventory and mount is not showing up in game.
I tried steps described here: How can i claim Lost Ark Loot as Twitch drops?
Log in to your Twitch account, and set your status to Online.
Complete the tasks needed to qualify for a Drop. Note: Look for streams with Twitch Drops enabled.
When your tasks are complete and you receive a drop, select Claim Now from your Twitch Drops Inventory page.
Select Connect on Drop, and the Lost Ark Twitch Drops page appears.
On the Lost Ark Twitch Drops screen, select Sign in with Twitch. To authorize the Lost Ark Web application to grant the drops in-game, sign in to your Twitch account.
When prompted, select Sign In with Steam. To link your Steam account to Twitch, sign in with the Steam account that you use to play Lost Ark.
Select Activate to add your Lost Ark Twitch Drops your account.
I lost the excitement for playing this after I changed server to play with my friends, all mounts, pets, etc that I earned from twitch drops and amazon prime are gone. I mean, the currency and titles are one thing, but the rewards should be account bound
Same problem for me. I claimed the LoLA Neugier Gold Mount 1 day ago. And it did not show up anywhere. I reconnected accounts many times… nothing happens. Also, I didn´t receive the celebration box. I logged in every day since 19th February, no pack, no nothing. A friend joined my server yesterday and instantly got it… it sucks… same as new world… amazon games did not learn anything…