Twitch drops never delivered to my inventory

I received three twitch drops in my Product Inventory several days ago, two pets and the mount.
I claimed them, the game said the claim was successful, but the only item I actually received in my inventory was the overboard mount. Since the in-game shop was in maintenance I waited for that to be solved, but to this day my two pets are still missing.

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haha I’m the opposite! I had my two pets, unfortunately it’s the hoverboard that I didn’t have!!
A week and a day ago I saw it in my product inventory, but when I tried to retrieve it, I got the message “connection too slow, please try again later”
It has since disappeared from product inventory and inventory.

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My pets are still missing. Any news?