Unable to claim powerpass / twitch drops

IDK if this happened to anyone else, I finished all of the Vern Quest including Ealyn’s Gift but I am unable to use POWERPASS for the alt I have created, people are claiming that after VERN quest I should be able to claim it through in-game mail but I have not received such.

Second, I have fully linked and activated TWITCH PRIME with my STEAM account but I have yet to receive and drops despite me watching all of the stream for several hours.

People are saying that it’s a bug during the massive patch and update performed past couple days and the worst thing is AMAZON GAME and TWITCH SUPPORT is pointing fingers at each other claiming that it’s their job to fix the issue.

I have purchased the Platinum pack and committed a lot of time on this game, but this type of BS is definitely tilting.