Unable to connect on character after being moved


As many other players, I had my character stuck in Haiger’s Manor. I went on Support and opened a Live Chat with one of the support guys which moved my character.

After he moved it, I tried to login on the specific character but the Location name under the character was blank and when I clicked on Connect, I received an error saying " Cannot connect to the server. Exiting the game."

I told him about the error, he moved the character again, and received the same error and now he said that he will open a ticket with a Developer…

Anyone got this issue after having the character moved?


Hi @alecsandru.beraru

Hope you are doing well!

I’m so sorry for the long delay in responding to your post!

If you still have the same issue with you character please try this troubleshooting steps that can you with this issue,

If you still have the same issue once you done with the steps, please let me know.

Hope you have a nice day! :wolf: