Unable to purchase royal crystals using steam funds

Character: Pokku
EUC, Zinnervale

Hi, so I ran into an issue last night when trying to purchase some crystals to use on a character slot extension. I was unable to access my paypal account and had to close/cancel the current royal crystal purchase window. Today after i sorted out my paypal situation i opened up the ingame store again, trying to buy a pack… only to be met with the message “purchase failed” the very moment i hit buy now. My initial thought was that my other purchase attempt was still pending in steam, so I go to look but see no activity in the past 48+ hours.

Was my account blocked from buying anything in the store? Is anyone else having this issue?
I tried making a support ticket and included a screenshot about the matter, got a reply which was really badly formed grammar wise. But i went through the “troubleshooting” guide provided without any result. Still locked out from spending my money in the store… help!

They seem to be having some issues with the in game shop since last night. No official statement or fix yet. It’s the weekend so things are moving a bit slower.

Hello Arkesians,

I am sorry to hear you are having issues with purchasing royal crystals. Please refer to this guide for troubleshooting steps that may help, if the issue continues after the maintenance is over:

With that in mind, I have reviewed all the data you have provided and thank you for the information. Due to the type of issue you mention and how it does not match the expected behavior, this thread would be better addressed in the Bug Reports section.

I have moved the thread. Hope this helps and see you in Arkesia! :wolf: