Hi Guys, just putting this down in case it helps someone like myself.
Firstly, I am sure all you that said, “you should not have done *****” are going to come and apologise for falsely accusing me… right?
I was Perma banned on the 28th, before the bot banning wave, do not ask me what for because I still have no idea… “Cheating”, which encompasses a broad range of things according to the agent.
This is still a concern because not knowing how I was mistaken for doing wrong means I can’t avoid doing that in the future.
Steps taken in my journey.
Appealed on the 28, 13:07 and received a reply at 13:07 pro forma email.
I Replied to that email and got the other responses we have all seen
Appealed again on the 8th march, and on the 11th someone emailed me and asked for more info and said they would make a case.
On the 12th I emailed asking if they had enough info and to attach a screenshot to the email, this is the response I got back
Waited for a couple of days and nothing, on the 14th I had enough of waiting, so I opened a chat to Game support and was told they could not even look it up! At this point I was just going to keep opening chats until I got someone that was willing to help.
I closed that and opened a chat to accounts support and hit gold, the person that I got was very helpful, and confirmed the previous agent that asked for more info did not actually put in a ticket!, and my one on the 28th was not in the system, so effectively I had been waiting as told for nothing.
He asked for the info which I resent and within 48 hours the ban was lifted.
I would like to note there was other emails and chat in between which all said the same thing, wait, the ”moderation team was very busy”
The whole system is handled by what seems to be semi automation and people that just don’t care to help, until you get an agent that’s actually willing to look into it, your chances of getting unbanned are basically zilch, and the initial response was obviously not even looked into at all, as evidenced by my unbanning.
I can only say to this treated badly and still trying, keep trying until you get an agent willing to resolve the issue, and take email replies of we are looking at it with a grain of salt.
Forum CM’s this is not your issue, I am aware, I am also aware you are taking info back to those that need to know, basically the main problem is the customer service by AGS, there is a huge breakdown there, and its not a fair system, there is no accountability within each department.
We also need a real reason when we get banned, especially when those brief reasons encompass a whole slew of issues, and notification when you are banned AND unbanned, as the only notification you get is on the launcher.