Unclaimed items gone since reset

Bronze founders pack,
ALL amazon prime rewards for this month
Pet from twitch drop

All gone I tried logging in and out, closing game, verifying files.

Sometimes it will show (5) next to the icon, but when i click it, it’s empty
I probably should have the 3 day crystaline aura still active cant really do the math.
The product inventory has been giving me probelms from the start i wanted to keep the items in there untill i decided if i want to stay on the server im currently on or not since the items become server locked when claimed.

Char name: Ashoushe
Realm: Sirius

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These are disappearing and reappearing at different times due to an issue regarding the shop servers. You can read more in the top section here: Update on Current Top Issues