The unexpected maintenance last night caused my Valtan Hard Mode run to disconnect near the end of the fight. I went to sleep because I didn’t want to wait for the maintenance to finish, and I woke up to the message “Weekly entry count exceeded.” I am locked out of being able to enter Valtan Gate 2 with no completion. May I please have a re-entry ticket for this?
Thanks,
in-game name: slashngun
server: Aldebaran
I also was in a Vultan run when maintenance occurred and also have been locked out.
Character name: Anastashe
Server: Karta
Welcome to the Lost Ark Forum @PingPong! 
Thank you for taking the time to reach out to us, I’m so sorry to hear that you lost your entry to Valtan due to the maintenance.
I understand how frustrating this is, in this case, we don’t have a way to re-grant daily or weekly entries to content manually, we have a system that takes care of this type of situations in order to provide the ticket back in very specific scenarios, we can’t guarantee that you will be receiving a ticket, I apologize for the inconvenience. Here’s a post that explains better how this system works.
See you in Arkesia! 
How do I know if my case is considered as a “verified crash or outage issue on the game server side?” Based on the error code (from the server maintenance), does that put me in eligibility for the re-entry ticket?
Can we get a confirmation that this emergency maintenance will be considered a “verified crash or outage issue”? Because this has obviously affected a large number of people and this is the standard response, so it will be nice to us know if we should be expecting a re-entry ticket.
Since this is handled by our system directly I don’t have a way to tell you if you’re eligible or not, I don’t want to give you false expectations, please wait for our system, thank you for understanding.
Hey @Nov, welcome to the Lost Ark Forum!
Right now we don’t have any information about this being considered a verified crash, but if that changes our team will be letting you know.
Have a wonderful day!
Placebo support will just copy paste the same topic over and over, people have been waiting for tickets since last week, the dungeon is bugged and you might be blocked from entry even if you didn’t disconnect.
This is what we get from support from one of the biggest megacorps in the planet, a copy pasted response, a team that can’t even communicate with the developers, and an automated system that doesn’t work.
And then they have the audacity to cry on reddit about players not being polite to their CMs xD
Can’t even blame the CM’s, they are doing what they can with the crap they got.
It looks like they don’t even have access to logs, or the actual developers for that matter.
It looks like they send a query and Smilegate will MAYBE answer them the following tuesday.
Do the support staff have access to logs or not? Some CS rep might tell you you are eligible for an entry reset ticket, another will tell you they can’t check, and then here on the forum the CMs say they don’t even know if the server going offline with 60 seconds notice is considered grounds for a ticket refund, this is obviously because they can’t even get answers as to what the hell is going on from the people in Korea.
Clearly support for the western version is just a placebo whose only purpose is to try and dissuade people from uninstalling, with everything being handled in Korea.
It’s been over 48 hours, and I have not received a re-entry ticket. I have clearly provided evidence showcasing that this was a server-sided crash.
Hey @PingPong,
Thank you for the update, I apologize for the inconvenience.
Unfortunately in this case there’s nothing we can do, as mentioned before this is managed by the system directly, we don’t have a manual way to provide you the ticket.
can you share links to the post?
Don’t fight alone, group with them.
Thanks!
Np
