Unplayable ping/spikes since 2 days or so


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i tried every basic thing there is, firewall, reinstalling, fresh windows install, etc…even knowing this is not a me problem. theres a least 3 posts like this with people having the same problem in other regions. its just on lost ark. other games i have normal ping…i just want at least something that they acknoledge this and will look into…game is literally unplayable like this, i cant even do a simple chaos without my ping going to like 500
(na east)

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Hello @vculture,

Welcome to the Lost Ark forum, I’m really glad to see you are here at the forums and hope you can enjoy your time here and at the game as well!

I’m sorry that you’re having this issue with the lag spikes on the game, allow me to share you a few steps that might be able to help you with this:

If you have tried all the steps and you’re still having this issue with the lag spikes then I can recommend you to reach us via player support using the following link: Contact Us | Amazon Games to create a support ticket and review your case in more depth.

Please make sure to add the DxDiag through a sharing link from a Cloud Storage like Google Drive to the support report, you can pull it following this steps:

DxDiag report:

  • Go to Windows Start search bar and type dxdiag.
  • Click on dxdiag.exe.
  • When green progress bar goes away, select Save All Information and save the file to their desktop.

If you need further assistance in any other issue please don’t hesitate in reaching us again!

Cheers!

i already contacted through a ticket and ive gotten the same answer. told me to troubleshoot stuff when i clearly said ive already done it and it was not just me and just on lost ark

Hello,
Like @vculture said, it is a widespread issue, not on the user side.
I experience exactly the same issue, for the last 4 days or so.

I did a dynamic tracert to see all nodes between me and the gameserver, and here is the issue :
image

2 nodes on AWS side are dropping packets.

52.93.42.136 has 4.3% of packet loss
52.93.42.189 has 1.6% of packet loss

And when they are dropping, I get the 1-2 sec lag in-game, each time.

Please fix your stuff

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“good” thing that you are showing this, yet, we have 0 response from anybody regarding this and it has been 3 days. losing faith and almost uninstalling my game because of this, if you find anything useful please let me, us, know

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Glad to see its not on my end, but sad that this will probably not get fixed by them at all.

I KNEW something was off. Im getting the same lag spikes randomly, also during PVP. Game completely freezes during a couple seconds.

Seriously guys, how come playing in Korea with VPN brought 0 issues compared to this?? Not to talk the insane FPS loss due to the bugged chat with drop and exp logs…

Still no fix

PLEASE MAKE IT STOP

I think its high traffic/something related to traffic. If you play on your server “off hours” the game runs fine, but at peak times it lags like hell.

Chiming in here because I’ve been experiencing high ping of even 2k and up sometimes. It drove me nuts and led me because I’ve no clue what to do anymore.

I love the game but I’m considering quitting since the game has become near unplayable. I’m unable to perform mechanics in raid parties due the ping which is one of the scarce few sources of gold.

Please look into this because I feel like I’m out of options. I never encountered an issue as severe as this within the game.

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