Usage of a VPN and/or Error 10010

Heroes of Arkesia,

We have put blockers in place to prevent users from connecting to Lost Ark through VPN services. This is one of the steps we are taking combat botters, as it will help prevent them from being able to circumvent some of the restrictions we have in place and make it more difficult for them to connect to the game.

While we understand that some legitimate players may use VPNs for other reasons, please note that using a VPN is against the Amazon Games Terms of Service.
You can find this in section 5.2 — “You may not use any technology or technique to obscure or disguise your location.“ While your account will not be banned if you used a VPN in the past, we may not allow future connections with these methods in order to prevent abuse.

We apologize for any inconvenience, and thank you for your patience as we work to combat bots across the board.