Used power pass on wrong character she was 50 already

used power pass on wrong character she was 50 already.
I did not know how to use power pass it kept saying i did not have onr it was in my storage so i clicked it and it still says i dont have one.
so can i get it replaced so i can use it on proper character,?

Hello welcome to our forums! :tanabata_tree: :feather:

I hope you are very well.

I’m sorry you are having this issue.

As we will need some personal information from your account to try to assist you , please kindly reach out to our customer service live chat, so we can further help you with this issue.

https://www.amazongames.com/en-us/support/lost-ark/contact-us?selectedCategory=1WItr26nLUTYWummuLiMWL&selectedIssue=1AFTpIT7jMdDvQV450QADn.

I hope this helps.
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