Hello,
yesterday i was on Gate 1 and my Game crashed like today again (couldnt connect to server) - but what now ? I needed this Valtan run 
Hello @Voracity;
I’m really sorry to hear about this disconnection during Valtan.
I understand that this situation is very frustrating and that’s why you normally get the restoration ticket on your game mail within 48 hours after the disconnection. Still, in some cases a replacement ticket may not be sent if it’s determined that the disconnection was not due to a confirmed server outage, so please be aware of this too.
In case you have any more questions you can contact us here and via live chat.
I apologize for the inconvenience and thank you for the understanding.