as above Valtan server issue lost all loot from argos just then (09/04/2022)
Last time this happened was on 29/03/2022
some players were compensated with re-entry ticket I hope I can get the same treatment
Server - Valtan
Character affected : Yurijahad
around 22:00pst
Same issue, got kicked out of Valtan and lost my entry count and rewards from argos.
Hoping I can also get a re-entry ticket.
Server - Valtan
Character affected: Misoramen
time: around 22:00 pst
Edit: I have received the entry restoration ticket. Thank you and have a nice day.
(I got my ticket from in-game mail. I’m assuming its automated.
I as well was on argos and hope to get re-entry! We were almost done as well! SADNESS
Server-Valtan
Character- Nephiney
Time- About 22:00pst
may I ask how did you receive yours? i checked my mailbox nothing, contacted support not a lot of help
thanks for reply
If you didn’t get it in the mail you won’t be getting one. Its an automated system and support will not give them out.
Server keeps getting stuck - I can’t get past 75% on some of the load screens.
I am, stuck on a load screen going from one area to another area… again…
This happened around 20 minutes ago… its getting old VERY fast…
I can hear others playing, the footsteps of tiny ladybugs are running by, but I am stuck in the load screen for the past 5 minutes.
They need to take the server down and do some more maintenance…
AGAIN…
@Tyrellan Same for me…
well I did not recieve mine and im certainly locked out from argos
any dev help would be nice
Well… I was just booted from the game with this message…
(After finally loading into an area full of bots)
Same got stuck in infinite loading screen…have to force close the game… not happy!!
They have just posted this…
North America West Server Hotfix - 4/10 at 2 AM PT.
Roxx
22m
All servers in the North America West region will be coming down for a hotfix at 2 AM PT on Sunday, April 10th for a hotfix to help resolve player connection issues.
Downtime is expected to last approximately 1 hour. Thank you for your patience, and we will provide compensation for affected players in the near future.
Edit: Wonder what the compensation will be?
I would LOVE some skins for my toons… but I guess it won’t be that… lol
Do we get any compensation??
yes but someone before said reentry ticket is automated and we did not get ours so i am worried
Second time I’ve got booted in an hour now, and can’t reconnect as it thinks I’m already in and then blocks me for 10 minutes. This is getting really annoying.
THIS IS GETTING DAMN FRUSTRATING. AGS please … make servers better and more stabilize.
They’ve said many times over the past 2 months that they do not manually give lockout tickets. So you will likely not be getting one, you can try speaking with live chat or submitting a ticket with amazon games support, I would not get my hopes up yet though.
Fair enough. Been 2 hours no re-entry ticket. After being falsely banned for 24hours with no compensation (apparently due to playing from oce high ping = server sees it as speed hacks) I said ok its only 1 day lose some mats no problem. Now losing out on weekly loot (2.7k gold, 50+ GLS etc) thats probably too much with valtan around the corner. I am simply losing motivation from playing (not trying to be toxic here just truth). Game is a marathon with friends but when something you have no control over is simply demoralising. any dev help would be appreciated.
I’ve had it happen to me twice as well and its incredibly frustrating, what you’re saying isn’t toxic its just realistic; I took a few days off after it happened the second time as I felt my time and investment in the game was not respected. In the end I came back though since I do enjoy it.
I will say that since this seems to be an acknowledged issue by Amazon Support, you may be able to get something from it, but you’d have to put in a ticket.
Which can be found here: Contact Us | Amazon Games
tried to talk to live chat 1 person did not reply to me for 30min (prob disconnected) the second person said they can’t do anything it is a known issue. been 5 hours no re-entry ticket pretty depressed I am just going to wait and see what this " compensation given out to affected player" is. Hopefully its not just one of these server wide compensation (couple of this and that) but a re-entry ticket
5am PST server unstable again currently in middle of abyss dungeon with a party sigh