Valton re-entry ticket

[dryblade]

from the 60 sec warning maintenance yesterday, i was in gate two normal Valton, was hoping to get a re-entry ticket.

[Jormungandrh]

Hello @dryblade, welcome to the forums

I’m sorry to hear about this situation with your game. I would like to share that we have a system that handles this issue, as we are unable to manually grant any re entry tickets.

Please read this post for the full information about this:

Update to Timed and Ticketed Content Lockouts

Heroes of Arkesia, We know how frustrating it is for players to be locked out of timed or ticketed activities when a game server unexpectedly crashes or loses stability. As a few players may have already seen, in an effort to help improve these less than ideal experiences we now have a system in place that will re-grant access to activities in-game that have weekly lockout timers, utilize tickets, or consume a daily bonus (Aura of Resonance) when a game server crash or outage occurs during play…

A few key points I wish to highlight and the first one is very important in this case:

1. The system will only allow for access to be re-granted for players who experience a verified crash or outage issue on the game server side; this will not cover local internet issues or other potential causes of disconnects.

2. Receiving your replacement weekly entry may not be immediate — delivery could take up to a day, and the appropriate ticket will be delivered to your in-game mailbox when it arrives.

We understand that there is a lot of players with this issue, our CM is escalating the issue and trying to get an update for the community!

Valtan DC and entry count lost?

I appreciate the information on this thread, thank you! I’m currently writing a report to let the team know the situation when it comes to re-entry tickets being distributed… well, in this case, NOT distributed. I don’t currently have any information or update as this is now being escalated, although the holiday weekend does slow things down a bit.

I will try to update any information too!