Doesn’t that mean that if we sell an accessory that has a huge value and someone that was RMT’ing buys it we are at risk of getting punished?
It feels like nowadays any big transaction of gold could be a potential trigger for be consider RMT. I heard people even get flagged trading money to friends via mail. Honestly the fear is so high that the safest is to not interact with anyone at all which is absurd in a mmo game…
You know whats going to happen, people are going to get false banned because of this and they arent going to do anything because of it.
Rather than solving the bot RMT issue, they took the easy way out and are destroying their supporting player base.
Why are they creating anxiety and stress for their players who support them, fearing they might get banned for doing any gold trading for whatever reason just because they dont want to solve the more difficult path of bots/rmt.
Thank you for your follow up questions on the matter. Firstly, @yuuki522, the scenario you mention is one that would be easily appeal-able and review-able given it would be some random person that bought an item from you and there is no ongoing connection between the two of you. If on the other hand, we see a player selling items that constantly get bought by RMT’ers and we can find a connection, well, I am sure you can see how that would go.
As far as what you, @Odiumn, mention, we are constantly implementing methods to combat bots. Furthermore, I have provided ruling under which sending items to yourself using the Auction House could be deemed as an attempt to go around the system restrictions so, if it were to happen, that would not be a “false ban” in any way. We do not see how not permitting actions that circumvent our system’s restrictions should be a cause of anxiety or stress but if those are the kinds of feelings you get from the game, we would heavily suggest taking a break. Remember you can share your feelings and suggestions on this and any other matter in the feedback form provided earlier as well.
Hope this provides further clarity. Remember this is a game to have fun on and I hope to see you having fun in Arkesia! 
So when you said “we see a player selling items that constantly get bought by RMT’ers and we can find a connection, well, I am sure you can see how that would go.” you meant this False positive ban with proof and evidence of what happened - #68 by Zomb ?
I think the problem is that we’re not getting a consistent, and clear expectation of what the rules are supposed to be, and being told that certain things could be interpreted to be against the rules, or that the team is lenient with them in certain cases, despite being told by other sources (like the support chat) that they are allowed?
From the thread that I linked earlier, and multiple conversations that I’ve had with support personally, sending gold/items to yourself seems to be outright allowed (at least if it’s coming from the same account), while your response suggests that it is not. I’m still unsure of what to believe, myself.
There have even been reports of people being banned for selling Inferno busses, despite basically everyone in support saying that bussing is outright allowed or at least suggesting that they are.
Even accounting for all of that, what about the people who chose to reach out to support, and got the same answer as I did, but decide not to push it any further? If they send gold to themselves, are they at risk of being banned, despite being told that what they were doing is allowed?
Again thank you for your follow up questions but this thread has increasingly become more of a generalized “what if” conversation than an actual need of support and I am seeing pieces and bits of what I say misquoted on other threads so I will be answering in it for the last time.
For @yuuki522, I did not mean what you are implying given I am not addressing nor have I addressed any specific ban cases since we do not handle bans or ban appeals via this channel. In that regards, any person that believes they were “false banned” is more than welcome to follow the appeal process and provide proof through it.
As far as what I actually meant when I specifically stated:
I don’t see any room for interpretation here. If we find a connection to RMT then we will proceed within our rules and penalize as merited. These connections are not an unlikely assumption made at random but a provable, factual connection.
For @Phyxion, In regards to clear and consistent expectations in regards to behavior that may be penalized, our Terms of Service and Rules always have precedence over any other form of communication and we may enforce these in any scenario as deemed fit. You may want to view the Amazon Games Terms of Use in points 3.2 and 5.4 which are, loosely, some of the applicable conditions in case you believe you received conflicting information.
Finally, and as suggested previously:
Best of lucks and see you in Arkesia!
The interpretation I still get from this is that you are at risk just by using the auction house. What defines a connection is too loosely, could be anything from really getting ridiculous amount of gold from a suspicious source to getting/sending small but consistent amount of gold via auction house, which happens with people that daily trades for profit.
Let’s be frank, everyone at this point has some “connection” to gold from rmt, it was injected in our economy at stupid high amounts. Anyone who used the broker daily probably has at some point some gold that was from a rmt source.
I also don’t think it makes sense to penalize the one receiving the gold straight up. It’s obvious people getting money from rmt will spend on good gear and probably bus runs. People who sell those are doing for profit itself, there is no way for them to know if someone is paying with rmt gold nor control since on auction house you can’t reject people from buying your items.
Look at other threads, people are terrified of interacting with others or market. The amount of threads about unjust bans and retelling of people is getting so big that it gets to a point we can only assume it’s a automatic ban system.
As a player that was once banned in another game during a period of time I wasn’t even playing and never managed to get account back I may be bias toward support appeal actually working but fact is, if they are asking proof from players there is no way people can prove anything. Who would even record and take pictures of dailies activity unless is a streamer.
The support has way more information than the players themselves and from the looks of it they simply give automatic answers or randomly lower their ban to be equivalent at some amount related or not to rmt.
So by this logic, the busser is responsible for knowing where the buyer’s money came from? How could he possibly know? Also, by this logic, if I list a lvl 10 gem on the market for 300k, is it my responsibility to know where the buyer received his money from? How could I possibly know that from listing an item on the auction house (the same way busses are sold)
Nailed it. This requires clarification.
@Fenrirskoll I know you guys don’t comment on what kind of systems you use in terms of detection but this is something that you cannot afford to stay quiet on. It will kill your game. Especially if these systems continue to punish people who are just selling services/goods. The burden of proof cannot fall on the players in these circumstances because it is LITERALLY impossible for them to tell what the source of gold is.
@Community-Team consider putting out an announcement on this clarifying what is expected of sellers in terms of vetting gold sources.
Hi @Fenrirskoll ,
I would like to ask what if I am lending a friend money to just quickly buy some accessories that they don’t have the money for at that moment, and let’s say 2 weeks later they just give me the gold back. Is that all okay or can we get banned for this too?
You want very explicit answer to a thing they have clearly not wanted to give. Make do with what we got. That’s to everyone who’s ontopic here, about transferring gold between your rosters.
how do u propose we know this? we provide a service and got paid for our time and effort and we also have to have some kind of magic power to know were the payment is legit or not?
and if this is the case, then it will apply to every single thing we sell on the AH. what if an RMTer buy a piece of gear we are selling? we still got ban because the gold is not from a “legit” source?
They literally already covered that, please actually read their posts before nitpicking.
I think this has to be separated. If a bus is being sold for market cost(so it’s not a workaround for you to be buying RMT from g2g and they throw a character in your bus and pay you…say 30k gold for an argos bus), then the busser should absolutely not be held accountable by any means.
You guys clearly lack the brainpower to separate a bus that’s selling for 5-10x more than market cost, and a bus that is being sold on a whim in party finder or over discord for the traditional 1.7k gold that an argos bus goes for.
Figure your shit out, AGS.
At this point they just can’t think of a solution to resolve this problem. So instead of solving the problem, now they throw the problem to the players. Simple, if u got ban now due to whatever reason somehow RMT gold get into your account just quit this game for good. For me I am mentally prepared with how AGS is handling things.
Also, how about this for an idea?
If you are bussing for a normal amount of gold that a bus for that content goes for, and some RMT gold gets paid from 1 player. example: I bus an argos and get 1.7k from someone and it’s RMT gold. Instead of banning the player who received the gold, remove the gold, and then give them the username of the person who gave the RMT gold. That way their name can be passed around on bussing discords and be put onto a blacklist if you didn’t already ban him.
PROBLEM SOLVED
You guys realize this is not a democracy, right?
You are entitled to nothing here.
They can ban you for whatever they want.
I was hoping to get some clarity here whether bussing is against ToS or not. This only helped in confusing me. By lenient you mean it is against ToS and you simply aren’t punishing people for it?
This really needs an answer since your code of conduct is overly broad - “We reserve the right to determine what constitutes unfair play and to take corrective action we deem appropriate.”
Fast tracking their way to the Infamy of Electronic Arts.
Also, I recommend to check the Dev Tracker for the latest replies from Roxx, most of them regarding RMT, bussing and auction house.
As well as the new post regarding RMT bans.