Unable to re-enter Vykas. We completed gate 2 of hard mode and were voting to leave the dungeon, upon leaving the dungeon and attempting to get another player the game said I was missing an entry count. I was the only one in the party with this problem so I do not know what to do.
Region: NA East
Server: Azena
IGN: Swaghara
Same thing happen to me, i was disconnect when boss gate 1 die, after reconnect i don get any loot and i was think its ok but the worst thing is i also can’t enter gate 2, the system said im not finished the gate 1, but my ticket already gone. SADGE 
same happened to me yesterday, did you song of escape? i did and now locked out of gate 2 after completing gate 1
Yeah imagine joining a raid in World of Warcraft or any other MMO, getting a disconnect and after reconnecting you cannot join your guild mates anymore, because “sh*t happens”.
If u DC your weekly gone, what a nightmare 
same thing happened to me, i dc’d after completing gate 2 hard mode while watching the cut scene then I reconnected and was unable to claim the bonus rewards and didnt get the gold reward either. All i got were the raw mats that dropped when Vykas was beaten.
i dont even get any mats from vykas gate 2
Same here. We stopped raid for our break before gate 3 and limit count now exceeded… Only happend to me
Region: EU Central
Server: Calvasus
IGN: Smashzerker
Hello @Swaghara it is good to have you back in the forums,
Thank you all for sharing your experiences and I am sorry to hear about your lost entries and therefore the rewards based on getting disconnected near the end of a run but please bear in mind we do not provide re-entry tickets in cases not caused by a verified server crash or outage.
We’ve set up a system that will automatically reissue entries in scenarios caused by a verified server crash or outage within 48 hours. That is to say, if the system does not reissue your entry ticket automatically on this occasion, we will not be able to do so manually. You can read on how we handle these scenarios here.
Bear in mind you cannot access Gate 1 again as the system will consider your entry to that event consumed and you will not be able to proceed to Gate 2 without having successfully completed Gate 1.
Hope this helps and see you in Arkesia! 
this is really sad, if the system keep like this, a lot player will be lost his weekly raid… i hope they fix this
this game will end like new world.
So what you are saying is. Too bad but we dont wanna fix our shit … Good to know. Cant wait for Brel where there are 6 gates that are harder so more likelyhood for people to take a break and then get fucked …
… 10/10 support
Hello again Arkesians,
I am sorry to hear the answer is not what you were expecting but I am glad I was able to shed light on how re-entries are granted. Bear in mind you can share your feelings and thoughts on this and any other matter in the Feedback section of the forums.
Please bear in mind you can also submit your valuable feedback by filing a web ticket here.
Hope this helps and see you in Arkesia!
i am sorry to hear your answer too bro
