I got disconnected while doing gate 1 of vykas and when I logged back on, my team had already finished gate 1. Because of this I lost my entry to Vykas. It’s been a while and I still haven’t gotten my ticket yet.
Server: NA East UNA
Hi traveler @cooleeshan99.
Hope you’re doing great!
I’m very sorry to hear about your disconnection on Vykas.
We highly appreciate patience on this issue, we know how frustrating it is for players to be disconnected, and lost progress when the game server unexpectedly crashes or loses stability. We have a system in place that will re-grant access to activities in-game that have weekly lockout timers, utilize tickets, or consume a daily bonus (Aura of Resonance) when a game server crash or outage occurs during player participation.
The current system will only allow for access to be re-granted for players who experience a verified crash or outage issue on the game server side; this will not cover local internet issues or other potential causes of disconnects. Additionally, receiving your replacement weekly entry may not be immediate — delivery could take up to a day, and the appropriate ticket will be delivered to your in-game mailbox when it arrives. We hope this system helps improve players’ experiences with the game.
Hope your issue will be fix soon and have a nice week.