I have 5 characters in Vykas gate 2. Simply the client closes unexpectedly in all situations. I’ve done numerous repairs and still the error persists.
Hello there @jvcneto,
I’m sorry to hear that you are having issues while clearing Vykas G2, could you please follow all the troubleshooting listed in the following 2 links and let me know if you notice any improvements please?
I’ll be waiting on your response!
After 1 hour of testing.
- Time region UTC - Brasilia.
- Windows is up to date, and I don’t leave the automatic updates mode to download;
- I live alone, and my connection is 500MB, I don’t have problems with the internet.
- The only program I use besides the game is Discord, which I closed to test by the way.
- was in fullscreen mode and I changed it to borderless mode.
I made chaos gate, Raid, Una’s, Arena pvp. I went to try vykas again and the client closed.
Hi @jvcneto,
This issue seems to be something really specific which we have tried all troubleshooting steps and requesting an escalation with our developers is the best option.
Would you mind contacting us whenever you are available please? We need some personal information from you which is why we cannot handle it on a public forum.
You can reach us using the following link:
Have the dxdiag ready in case they ask for it:
Instructions for generating a DXdiag: Open and run DxDiag.exe - Microsoft Support
Thank you for your understanding and patience.
I sent
Awesome @jvcneto,
Remember you can also share this post with the support team for more visibility about the steps you have followed!
I’ll keep my eye out for anything useful I might find!
Alright, while I wait for an answer. I uninstalled and am installing again. Hope it works. This problem started from the last update, honestly still don’t understand. I enter the game, I do different contents and there is no problem.
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Hi @jvcneto,
That is a great step to take, let me know if the reinstall changed anything, I’ll check and see if there was anything with the recent patch that might be causing problems.
Thank you for your patience!
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I reinstalled and the error persists. On the link you passed they asked to wait 6h. Talking to other players they are reporting the same thing, asking them to post here on the forum. But some have difficulties with the language and just give up opening here in the forum.
Hi @jvcneto,
Understood, thanks for reporting back here the status of the situation, please follow up with the support team in 6 hours if you are still having issues.
Thank you very much for your patience!
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after 12 hours of waiting, same procedure. Already every step by step and I repeat DOES NOT RESOLVED.
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Hi @jvcneto,
Thank you for sharing this, I just wanted to inform you that we must do this because we need to troubleshoot all issues to make sure that it’s not something different and we refer to customer support as well to make sure the support team can get as many reports as possible to gather all the information and provide that to the devs with the information gathered in the forums as well.
The team is working on it and is aware of the issue, as soon as I get an update I will happily share it here and also keep an eye here for any news:
Thank you for your understanding!
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Thank you for your sincerity. I understand perfectly, I think it’s this captcha issue because of the following there was a general update and only one region has the captcha. I think this is what must be happening because of the following: when I’m playing out of nowhere it crashes as if something were being opened but it doesn’t open, that’s why I think it must be the captcha that is not here for our region.
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Today I spent the day trying to complete this vykas (g2) gate and every time the client closed. I have characters trapped in the gates of vykas(g2), brelsheza (g3). The Oreha, Argos, Valtan, Kakul gates can be done normally without any problem.
p.s.: starts at 13min
After a few days, the same error persists. Upon entering the character the game crashes. I’ve already formatted up to the computer and changed the operating system and even then the error persists.
the problem still continues, unsolved. it’s easier to blame our pc than to take on the bugs in the patch.