Hi, today during Vykas the electricity went out and of course disconnected from the raid.
I’ve been waiting all morning for my ticket but still nothing. Can you please help me?
Server Kazeros
Character Fantasmic - Berserker
Thanks in advanced
Ticket refund will happen usually after 24 hours, up to 48 hours, don’t think you will get it before tomorrow. As it is an automatic system, I don’t expect that anyone is able to help you get it earlier unfortunately.
Hello @FantasMicxd,
I’m sorry to know you got disconnected in the middle of a Vykas run.
At the moment, We don’t have a way to re-grant daily or weekly entries to content manually, nor the rewards. We have a system in place that will re-grant access to activities in-game that have weekly lockout timers, utilize tickets, or consume a daily bonus (Aura of Resonance).
The current system will only allow for access to be re-granted for players who experience a verified crash or outage issue on the game server side; This will not cover local internet issues or other potential causes of disconnects. I can’t guarantee that you’ll receive the re-entry ticket as the process is automated.
Here’s an official article regarding this:
Update to Timed and Ticketed Content Lockouts.
Note: It can take up to 48 hours in order to re-grant the entry ticket.
If there’s anything else I can do to help let me know.
Hope this helps. 