It happened again…
I was in a party to clear Vykas HM Gate 3, I crash, team gets rewards and I get no loot when I load up and they have beaten it.
Ive yet to recieve compensation for several crashes, in almost all content, but I need these rewards.
Im one wing off from completing my EE set and now I cant craft it.
Can I PLEASE atleast get one covetous wing, for compensation. Id like the gold also, but i really need the wing.
Proof:
Hi @Zetsukoni
Hope your are doing well!
I am sorry to hear about your lost entry on getting disconnected on Vykas but please bear in mind we do not provide re-entry tickets in cases not caused by a verified server crash or outage.
We’ve set up a system that will automatically reissue entries in scenarios caused by a verified server crash or outage within 24 hours. That is to say, if the system did not reissue your entry ticket automatically on this occasion, we will not be able to do so manually. You can read on how we handle these scenarios here .
Hope this helps and see you in Arkesia! 
Thanks for the reply.
Ive gotten a re-entry ticket in the past, even when it was just a random game crash, so I’m not sure the exact criteria needed. There is no way to get the ticket if it wasnt done automatically?
Ill attach an image with more information, but it says i havent completed gate 3, even though my entry count is exceeded.
Hi again @Zetsukoni.
Regarding your question, the re-entry ticket it is given by the automatic system if this detects that the crash or. outage issue that disconnect the player on the game server side.
In that case you will need to wait 24 hours to receive the ticket and if you don’t receive that we will not be able to do so manually and that means that the issue or crash was not on the game server side.
Hope this information help you!
