Continuing the discussion from Waited the 24 hours still no ticket:
@Shadow_Fox Anything going to be done about this?
I submitted the ticket mid Thursday and still haven’t received anything but trash automated messages telling me nothing.
Hello @Plagued,
We understand that situations like this are very frustrating and that’s why you normally will get the restoration ticket on your game mail, still in some cases a replacement ticket may not be sent if it’s determined that the disconnection was not due to an error on our side, so please be aware of this too.
We are also aware that some player that got disconnected by the server and not getting a re-entry ticket and I can guarantee you that our devs are looking into this. We appreciate your patience on this.
This is a post made by one of our community managers regarding this:
Have a nice day a see you in Arkesia! 
Fake promises aren’t going to do anything.