Well, when logging in the game today I received the following warning:
Your recent actions have been flagged for violating our Code of Conduct. Please discontinue the behaviour that resulted in the warning or you may receive apenalty. If you believe you received this warning in error, you may appeal. Reason: Abusive Language Code of Conduct
It gave me a not working button to an appeal link (Found the right one later)
I am sure I was not offensive to anyone, so even this was just a warning, I decided to appeal so at least I could see what message I have sent that caused this mess. (For some context, some players claimed they were mass reporting any brazilian people that spoke on chat, this Is what I thought that could be happening to me)
Tried to contact the support, and for my surprise, this was the message I received:
I created another ticket as this response didn’t offer me any means to continue, not even a ticket ID. I am only asking to see what message caused this mess, I never had any problem with amazon support, but this is way too vague with some generic text.
Still claiming that I did something wrong but not showing me anything at all, and with the same generic text message above it, how am I suppose to not repeat a behaviour that I am not even aware I had? I am sure I was not offensive at any point
I tried one last time before comming here so at least I know what I could have done, this was probably either a fraud or a mistranslation issue, in any case, I can’t even know. But this is the last anwser I received:
Support didn’t even bother to read previous tickets, as I stated, I am not even banned, I am literally asking “what did I do?” and they just throw me a “you must present a prove”, Was my messages even read? I never expected this kind of support from amazon.
I can not even chat on game anymore because now I am afraid they will continue this report abuse and I may get banned for no reason as It clearly shows that doesn’t matter if they did a mistake you can not appeal for anything. I wish I could have posted here the exactly texts I sent to the support, but I couldn’t find any kind a history.