Having experience with ITSM (and being ITIL certified), the state of technical support is… well, abysmal.
There are dozens of threads opened by people who, all of a sudden, started getting booted from the game, with only some rather cryptic error messages (G0x9-SPELPWP1P2NT, G0x9-SPELPWF1P2PT, W0x9-SPCLFWF1F2NF, W0x9-SPCLPWP1P2NT) and no other information to help with troubleshooting.
What we have been told is:
-use Cloudflare WARP, a VPN, so going against AGS’ ToS
-blame on our local setup
-blame on our ISP
-blame on Nvidia’s GeForce Now
-copy pasting steps we’ve all taken (port forwarding, disabling IPv6, whitelisting LA and EAC on our firewall/antivirus, re-installing, repairing)
As a general rule, if you make a change and the same/similar problems affect many end users, there is something that happened with that change that triggered the issue. Placing the blame on the end user is just the lazy way out.
From what I’ve tested, the W0x9 errors pop up when the external IP address changes during the game session or there’s a hard disconnection from internet/network (i.e. disabling the nic or unplugging the cable), while the G0x9 seem to happen while the game is communicating with the server (i.e. MVP screen) despite having zero packet loss.
But this is me guessing. What do those error codes mean?
Why isn’t anybody able to provide any explanation at all? I understand that each setup is unique, but networking and systems have plenty of universal components that can be used to investigate an issue.
The fact that there are many posts from AGS support recommending to use Cloudflare WARP, for instance, makes me think that there is someone who lacks the technical knowledge but has been making decisions in regards to dealing with end users (even in their own words, Cloudflare explains that WARP is a VPN).
LA is a great game - arguably far from perfect, still a great game nonetheless - but the end users need some love.
Thank you for reading!