Weekly entry count exceeded after dsc

Hello, during the day I had a problem with the internet and while I was in the dungeon - (Aira’s Oculus - hard mode) I got disconnected. After I rejoined the game my weekly entries count is exceeded for this dungeon. So I can’t join it again. I don’t assume that my group was able to complete the dungeon since I got disconnect on the first boss.
May I please ask you for help or a ticket to offer me a chance to go to Aira’s oculus again?

Thank you in advance and have a good day :slight_smile:

Nick: Luxxela
Server: Mokoko

If they did not clear, you get an entry ticket mailed to you. Have you checked your mailbox?

hello, i have checked my mail and i didn’t get the ticket.
it happened to me earlier today and i got the ticket then, but not this time unfortunately :confused:

Then more than likely, the group cleared without you or the system is not working properly. I do not want to get your hopes up because there were similar inquiries before that did not get resolved favorably, but still hope you can get a favorable resolution.

thank you for the info, there is very little chance that they were able to complete the dungeon without me due to the fact that we also wiped 4 times on the first boss when i was present.

Hello @Luxxela,

Hope you are doing well! :slightly_smiling_face:

Welcome to Lost Ark Community. :bouquet:

For your information, once the weekly entry is used for the Dungeon then there is no means to issue that entry again manually to your inbox.

I can understand your disappointment but unfortunately there is nothing we can do in this case.

See you in Arkesia! :magic_wand:

Hello @RuthlessFalcon

Thanks for the reply, I just thought there was a system error where the game didn’t send a ticket after a failed dungeon. As I mentioned above there is a very negligible chance that they were able to complete the dungeon without me considering the short time between my dsc and relogin and also 4 wipes with me on the first boss, i cannot imagine how would they kill it on their own and continue to stomp the next one. But it is what it is, thank you for your time and have a good day. :slight_smile: