Hi, Was sailing across the map, and entered Rhohendel got me black screen then kick out of the game. though was nothing and tried to enter the game once again. but for some reason My Main Character seems to glitch out. retrying to enter the game with my “Main Character” is giving me error now, that says “Can’t Connect to game”, While all my alts can enter the game no problem. I just did some digging on other forums that has the similar cases, and the suggestion fix is the verify integrity, update all drivers, net connections. so I did all of that and still no success. in terms of spec wise, my rig is above average.
Server: Mari
Character: Zhiia
is there sometime we can do? any work around? or to fix this?
please help.
if Relocating my character to Prideholme is an potential fix, please do so. really appreciate it in advance.
Sorry to hear about this problem you are having with the connection error message that appears for this character.
I see that you have attempted some previous workarounds beforehand, and even loading into a different character has not fixed the issue.
I can try to move your character to a different location. Please close the game and let me know when you’re out before we continue. Make sure you also try running another file verification after this and going back to see if the error message appears again.
My character is stuck on the water as well. I can’t enter any ports or islands. Docking is not an option that is available. I linked some screenshots to show my inability to dock. My other characters seem to be fine.
@grazer_silentemo_12 Done. Ty again to see if you continue to get the error message. Make sure you try running another file verification before going back in.
If you still find the same issue after this, I recommend contacting our live support to report on this issue: Contact Us | Amazon Games
Same issue here, cant access any ports, cannot dock at any islands either
US west: Mari
IGN: Uberbeats
Can my character ‘uberbeats’ atleast be moved into rohendal docks to progress the storyline please? iLevel requirement of 460 is met, just cant dock the boat.
Live support has not been any help either to fix this issue
My friend has been similarly stuck since around 4pm server time. He’s been able to load the game on his other characters, but he’s given up on logging onto his main after trying for hours. Would it be possible to move his character as well? He was in a quest dungeon for Punika.
We are escalating this issue, since the server does not appear to be tracking online status correctly to allow for any of these characters to be moved at the moment.
For all remaining characters with this issue on the Mari server, please wait for updates on this situation.
really appreciate it in advance.
