AGS is a crap company that randomly bans players by mistake every month
Players who have been wrongly banned have not been properly addressed and compensated, and your responses to the complaint process are a bunch of bots and a piece of shit
What are you talking about, are you overriding Roxx? Are you saying there is no further concern and investigation into false bans? After Roxx has multiple times confirmed there is false bans that have occurred and not been resolved?
Most of us are banned from ban appeals. I cannot actually get a response from them since my initial one in December was bot responded to saying not to file any further appeals.
If you would read this thread, you would see most of the others here are in the same predicament that their appeals get no response. What you’re telling us to do isn’t a real answer.
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Not at all overriding Roxx or saying that false bans are not a concern. Just explaining that we cannot investigate nor reverse bans through forum threads.
Then there are no further avenues for players who have been falsely banned.
You can say false bans are a concern, but with no way to remedy the known situation I cannot call that concerned in the slightest.
This impacts players far greater than is appreciated, once again let me show you my red mark that increments everyday on my steam profile. Not only are some of the once most dedicated players who had a 1000+ hours logged banned but chased into all of their future gaming as well with this as a reminder.
I formally ask you to reconsider your stance of inability to assist. It may be outside of your position under normal circumstances, but I would not call this ongoing issue normal circumstances. Something has to be done, and the victims of this are powerless to do anything.
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Then what WILL you do? Tell the people who are complaining about automated responses going nowhere to contact the same avenue that leads to automated responses? I get that YOU physically cannot unban someone, we all understand that. What the community wants YOU to do is show a fraction of the representation that the title “COMMUNITY MANAGER” implies. Relay the fact that the current way AGS customer service works IS AWFUL! You have people who have played the game for thousands of hours, probably spent money, talking to the customer service bots for MONTHS!
It’s so frustrating to everyone that every single one of you guys say “well we can’t unban, go talk to the bots” and leave it at that. Do SOMETHING, talk to SOMEONE, show literally ANY sign that there is going to be a real resolution. MANAGE THE COMMUNITY, PLEASE
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"Hi, welcome to our community forums in which you can discuss things about the game, interact with other people and we even have a support section in which paid employees will try their best to handle your issues with the game.
Oh, you are permanently banned due to EAC? There was already been informed that EAC has been causing problems? There seems to be a collective group that’s seems to be suffering from the same issue? Nope, nothing within our jurisdiction. Don’t ask for help in the official forums anymore please. We will ignore it as best as we can, that’s how AGS operates, tough luck.
Oh, you tried to speak in other parts of the forum and complain about the issue? How dare you. We already gave you a single threat in the support section. Don’t sully our image, you dare. Yeah, that secondary threat that you had to make because we closed your previous one with 500+ comments because we closed it not once, but twice, haha. We even told you that we were looking into the issue, you guys are so silly hahahah.
Also, the next time any of you try to post something like that we will speed run privating posts. We may even make it an internal competition if you guys wanna be our entertainers."
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77 days since my permanent ban. It’s amazing to me that Amazon has yet to give me a valid reason to my ban. I’ve submitted nearly 200 appeals since January and have basically been stuck at square one the whole time. It is extremely disappointing to see AGS looking the other way when a customer who spent thousands of dollars on their product receives a false ban by an anti-cheat that is NOTORIOUS for false bans. Look at any other game that utilizes EAC; you’re bound to find instances of multiple false ban waves that occurred for a variety of reasons.
That’s not even the worst of it… I know people who used actual botting software on Lost Ark, got banned for it, and then appealed and received an unban within hours. If AGS is actively unbanning cheaters, wouldn’t it make sense that innocent players are being banned as well? This company is consistently inconsistent when it comes to penalties for RMT, Cheating, Botting, you name it.
There is a reason why most MMOs issue temporary bans or warnings as an initial response to detection of sus programs. I was literally logged in for 2 minutes and didn’t leave Punika before I was automatically DCed by EAC. I don’t know what triggered it, but anyone with common sense should realize that people like myself deserve a second chance.
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Dear CMs,
We never expected you to unban us. We expect you to help us to contact the appeal team or esculate these bans. These perma bans are serious matters. Dont just brush and ignore.
Solving these error will help your cheat detection system in the future. I know I can only vouch for myself. But seriously, your appeal team has got this wrong. There is some error in these detections. Tell them to spend some time on it. Pretty sure one look into my account/character history, you will find nothing that would suggest any cheat software used.
Thanks,
ssD
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@Cesco lol 4 perma bans at the same time…wat a joke…
Do they know the definition of permanent? Nah give this guy 4 just incase 1 is not enough.
Crazy they only come here to reply to certain comments and not others.
Ohhh look. There is a survey they want us to participate in. Make sure you guys do the survey. 
Guys, don’t you see? This is the attitude of AGS, they are a fraudulent company.
Did you guys know any RMT’ers caught only get temporary banned?
Let that sink in.
So our cheat prgrams are pretty serious if we are getting perma bans. They must think we are using bot programs. We all know how good your bot detection algorithm is since there are no bots running around in Akasia…(yes this is sarcasm for any AGS bots reading this).
Have no idea how to ban bot accounts. Also no clue how to unban legit accounts.
I was Wrongly banned from lost ark last Year around September or late August for “Known Cheat Program Detected”
Region: North America East
Server : Azena
Main Character: EvoCerberus
Steam ID: 76561198095367989
@ShieldMaiden Still waiting for a real response to this btw since I know you saw it. Or you can have someone else give a real answer too. Crazy how long you guys let issues like this just sit there.
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I’m going to assume that the people who are wrongly banned have RGB inside their pc or keyboards/mice etc???
Stupid as it may seem, MSI has a program(not the only brand) that controls those colors etc, that program is banned and listed as a cheat program due to an incident that happened a while ago, a lot of the RGB programs are banned due to such packet injection methods.
-Google this for more info, but I am assuming that their auto ban method detects these light systems and forces a ban, and to the system these people look like they’re cheating.
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Yeah @CaffeinatedCasper thanks for your idea. That was the initial guess. I’m using a Logitec G Hub. Have tried to explain that in multiple ban appeal ticket. But all we get is the same copy paste generic bot reply…
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I was also banned for the reason of Cheating: Known Cheat Program on March 23rd while I didn’t use anything and my account only played about 1700 hours over the course of a year. Tried sending multiple appear but only got automatic replies about Cheating: Known Cheat Program
Region : North America West
Sever : Valtan
Main Character : Kriisz
Steam id : 76561199259723191
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