What service is that

you want us to spend money on your games, as a thank you we have to sit in queue for several hours to play your game, we buy different things in your ingame store, again as a thank you for your purchase, you have set up servers there not can handle the traffic, whose fault is it? I really think your service is the worst you can expect from a billion dollar company. the only thing we get is a text message with “thank you for your understanding” a cheap way to get around the problem … nothing to give people a “we are really sad about this catastrophic start” furthermore we can not get our purchase refunded what the hell is that for a way to treat people who want to play your game

got some help from goggle translate