When powerpass problem will Fix?

I am a New player and my charecter is 50 lwl and ı have a powerpass but ı can not use this for my 1 lvl paladin pls help.

Hello @mehmetgurleyen5755

Welcome to the forums I hope you are having a great week so far and apologize about this unexpected situation with the power pass.

I can no be accurate on the problem fix but I would like to share the official information regarding this issue Powerpasses Temporarily Disabled

Keep gaming hero!