Where’s my Launch celebration gift m?

Hello, so…

Today is 13/03/2022, ive played lost ark since the early access, bought a founders pack, and until today i did not received any launch celebration gift. Is this normal?

Any problem with my account perhaps? I played almost every single day…

Best Regards,


Hello @pmosorio

I’m sorry for the late response!

Thank you very much for bringing your current issue to our attention and I do apologize about the unexpected experience you had within your play-through.

In this case I need to contact CS live channel, they will have to raise you a ticket in order the specialist team check your entitlements, if they find them and the rewards are not yet reflected on your account our dev team will join in and active them.

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I hope this information granted has been provided you gives a great and helpful insight.

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