Where are my purchased character slots?

I purchased max character slots so I could play all classes.
However out of my 18 slots I can only use 12.
I waited incase this was an early game bug,
However I see alot of people asking in forums without any real answers.
Did we just throw are money away?

I have been looking for responses as well and have not seen any they took the money but not providing the necessay slots

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I wonder if filing for false advertisement/purchase will finally get a response on the topic, of purchasing something we cant use.