Where is my crystalline aura?!

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114

Does anyone know how can they track this? How will they compensate for their error?
I was looking for a way to apply for a report, so they can have information about of when it start to happen, and the account that it happen, but, I donā€™t seem to find a good place to put the information. Should we use the reply feature to leave information like the others did?

Server: Zinnervale
Character: Kzntc

1 Like
115

Same here lost Cristal, Crystalline aura and Store Acces

Server : Wei
Character : Nyuan

116

Due to the Store/Product Inventory not being available after launch, I was unable to retrieve the 3 day Aura you were giving out as compensationā€¦and now it completely disappeared from my Product inventoryā€¦

Is there any plan on re-sending it?
Character: Aioz
Server: Nineveh

117

Hi

Same problem. I lost aura, my cristals and probably something else :frowning:
Character : Aimha
Server : Calvasus

118

Server: Brelzasha
Nick: Kxasato
ID Steam: 76561198324489206

Lost my twich prime 5 days crystalline buff and my silver Founder 30 days crystalline buff

119

Server: Sceptrum
Nick: Onubat
Steam ID: 76561197999042346

I lost my crystalline aura, I bought the bronze founders pack.

120

same here, lost auraā€™s and no twitch drop
serwer Sirius
nick: Indyk

121

Server: Sceptrum
Character: Bleedon
Lost the crystalline aura (Bronze pack)

122

Server: Inanna
Character: Araregor

It is a pity that such a problem arises. I hope it will be soon for you. Good luck developers I know your pain.

123

Server: Sceptrum
Character: Zappie
Steam ID: 76561198015416431
Lost the crystalline aura (Silver pack)

124

Same thing :confused:
Lost 30days crystalline aura and drops from twitch
(Bronze pack)
Character: Gawroszek

Server : Antares

Steam id:76561198099361520

125

Same here.

Character: Fenixgears
Server: Sceptrum

126

Sin Aura , Sin cristales , sin ā‚¬.
Espero lo puedan arreglar pronto, ( paquete de plata )
PJ: Avaltor
Servidor: Calvasus

127

Same issue, cyrstalline aura stating it is active on character selection screen, when logging in to the only character I have the aura is not there, along with the crystals collected so far being missing. A support ticket has been submitted.

Character: Ansin
Server: Calvasus

128

same

ID Steam : 76561198028559458
Serveur : Trixion
Charactere : Rrrrrrrrrrrrrr / Motemote / Nagisssa

129

Name: Velnyra

Server: Calvasus

130

Hello, 1 hour ago I activated the twitch prime loot that gave a crystalline aura. 5 min ago it just stopped. I hope they can fix this bug. Iā€™m in:

Server: Antares
Nick: Lamebe
ID steam: 76561198085976906

131

Same here.

Character: LƮlllith
Server: Procyon

132

Hello Heroes of ArkesiaQ!

I thank you all for the reports and appreciate your patience.
I have updated the Master Ticket with your account Information.
Please follow our Mega thread for further updates,here is the link-

Hope that helps!

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