Checked all my characters mail and inventories, I have already completed the Berver quest as well. I still don’t see it. HELP!
Hello! 
I’m sorry to hear that you’re unable to find your Punika powerpass. As I see that you have already checked your mail and met all the requirements, I’d advise that you go ahead and Verify Files Integrity
In order to to that, go to your Steam Library and Right Click on the Lost Ark Title > Properties > Go to the Local Files Section > Then run the “Verify integrity of game files” check.
If this does not work, Please go ahead and Contact Us so that our colleagues can help you raise a web ticket catered to your specific situation. Thank you for understanding!
Farewell!