Where is my vern pass

Hi there
I left a 50 lwl character on the trixion server and switched to beatrice. I made 50 lwl characters again on this server, but I didn’t get a vern pass. Is this a one-time thing or a mistake? By the way, I made a change because you encouraged the server change.

Hello welcome to our forums! :tanabata_tree: :feather:

I apologize this is affecting you !

After you use the First Power Pass, a second Power Pass will be granted via in game email.

There’s a total of 2 per account and it can be used in 1 server only.

I hope this helps and make you feel more informed about this situation!

Have a nice week and take care !:tanabata_tree: