Why can’t I delete the character?

Hi. I haven’t been able to remove these for two months.
When are you going to fix this? Of course support via the amazon website try help and closed ticket but it still does not work.

Can you remove this charakters??? (EU WEST, Punika)
(all genereted by translate)

Hello @Farentis,

Welcome to the Lost Ark forum, I’m really glad to see you are here at the forums and hope you can enjoy your time here and at the game as well!

I’m really sorry about the issue you’re having to delete this characters, in order to have this solved I can recommend you to reach us via chat using the following link: Contact Us | Amazon Games to reopen the ticket and have the characters deleted right away.

Sadly we don’t have the possibility to complete the request from our end.

If you need further assistance in any other issue please don’t hesitate in reaching us again!

Cheers!

Did you wait the time out …then hit delete again and type the name again to delete ?

After waiting the time I have the choice to just cancel, as you can see on the screen, i m tryed more times

He means the delete at the bottom right.

Nowhere says you have to do this twice. I wouldn’t have thought of that. Thank you.

2 Likes

Yea it’s to prevent accidentally deleting. Alot of Korean games you delete characters that way and your your right it never explains that.

Youre welcome!

that’s so weird the game doesn’t let u delete your character , also can’t exchange and it take time to open come on