Why I don't have horse with wings?

I start playing this game with my friends but everyone receive extra horse with wings except me. Anyone have the same problem? How to fix or claim the horse. Thank you.


The horse was a special gift for people playing since release for compensation of all the problems we had and have

I start the same time with my friends, we play together until now but only me don’t have the horse.

Write to support your problem. With the name of your character, server, and region.