Can we just remove this, this is a nightmare, I know it’s a minority of players that haven’t really used steam before, but still. My account is 2 months old, 32 days ago I added 5€ to my steam wallet, enabled steam guard mobile and patiently waited 30 days for my account to get trusted. I got trusted on steam in a week or 2, but after 32 days still can’t use AH in lost ark, as a 1420 item level I can’t play the game, I can’t buy accessories, my engravings are bad. So I decided to contact support and this is what I got. So apparently I need to have a purchase that was placed over 90 days on steam? This is ridiculous. I am not waiting 60 more days so I can finally play the game, can we somehow fix this sh*tshow?
Hello @chaudz
Hope you are having a great week so far and apologize about this situation around the trusted status I understand this is frustrating for the players.
In order to help I can investigate you account to check if there is any error please provide me with your character name and server.
Normally after you get the trusted status It is a matter of time for you to be able to use the market I encourage you to share your ideas on the Game Feedback sice over the support we can not manually change the status.
Best wishes hero!
Thank you for the response, here is the name:
Character name: ChaudBlaze
Server: Kadan
Hey @chaudz Apologize about the confusion I found your acoount and I can confirm that from here you will need to wait until the trading is enable. Unfortunately I can not do it manually.
Cheers hero!
The problem is I had trading enabled from 22/02. until I posted this thread (that is like 10 hours of time), someone recommended to try reattaching steam guard mobile it might work, looks like now I can’t trade again until 10/03. What a great gaming experience.
Hey @chaudz I uderstand this is frustrating but I would suggest to only wait to for the market in game is enable since re enable the steam guard can reset the status.
I can confirm that your account have the requirementes ready and its only a matter of time for you to be able to trade in game.
Thank you for your patience hero!
all you have to do is spend money to buy royal crystal then buy item from lost ark store
are you sure? after buying royal crystals my account would no longer be restricted? can someone confirm?
ye folks on steam forum while back ago
Hello @chaudz !
In order to clear up the question you’re asking, let me share this resource from our official support pages:
In there, you’ll be able to find in more detail the requirements and recommended actions in order to get your account to trusted status ASAP!
I hope this information helps!
Farewell!
Hello, do we have any updates? 28 days ago you said “your account have the requirements ready and its only a matter of time for you to be able to trade in game.”
Hey @chaudz
Hope you are doing great.!
Unfortunately we do not manage directly this topics and I can not confirm an estimated time to have the status you are looking for.
I will share any new information about this situation as soon as we have it.
Best wishes hero!
Hello @Achieveme , I have a question, I have seen people recommending buying accounts to get trusted status on forums? is that allowed, how are they not punished?
Hey @chaudz
Hope you are having a great week so far.!
I can not confirm that this option will allow you to get the status you are looking for on our servers.
There is a code of conduct that must be follow: FAQ - Lost Ark Forums and the players can be penalized by the moderation team.
If the accounts sold are steam accounts we can not manage them over the amazon services even though players can be reported in game for any unusual activity or by this link Report a Player or Guild - Support | Amazon Games.
Best wishes hero.!
thank you for the reply @Achieveme , shouldn’t people like this be punished? they are publicly encouraging other people to violate the terms of service, leading them to getting banned. Support section was supposed to help people, not telling them to breach TOS and try to get them banned, can I report these types of players anywhere?
update regarding trusted status: I was told by the amazon support lead that it is indeed necessary to spend money in game, you can’t get trusted without spending money anymore
Hey @chaudz
This is the official information related how to get the trusted status: Account Restrictions - Support | Amazon Games. We can not confirm any other information different that this official channel.
Best wishes.!
but that’s not working, I did all required steps from the first option from the post over 75 days ago, I know you will say “we cannot give you estimated time about how long it does take…” but at this point official information is false and needs to be updated. I should have told that to the them in the conversation, damn.
Hey @chaudz
Thank you for your interest on this topic about the trusted status I do appreciate your feedback and ecourage you to use the Game Feedback - Lost Ark Forums site to have more visibility.
I have shared the official information that we have related to this situation and as you can check there are 2 viable ways to obtain the status
" The first option is for new players to enable the Steam Guard mobile authenticator, and have a Steam profile that’s no longer a ‘Limited User’ account and is Steam Trusted on the platform. This is a path that won’t require making any Lost Ark purchases.
Alternatively, new players can also receive trusted status by making any purchase in Lost Ark through either Steam or Amazon. "
Even though we can not provide a estimated time for your account to be trusted If you need your case to have more investigation please submit a ticket here: Contact Us | Amazon Games
Best wishes.!