I honestly don’t know why you have support, if you don’t solve the problems.
Since Thursday I send a ticket, talk on live chat (which is useless), and nothing gets resolved. Soon and the weekly reset and I didn’t win my ticket for gate 2 of valtan.
AGAIN I’M DOING ANOTHER TOPIC THAT WON’T USE ANYTHING
Link to my first post; I suffered a bug in valtan
Hello @Gingerbeardd,
Thank you for taking the time to reach out to us, I’m so sorry to hear that you lost your entry to Valtan.
I understand how frustrating this is, in this case, we don’t have a way to re-grant daily or weekly entries to content manually, we have a system that takes care of this type of situations in order to provide the ticket back in very specific scenarios, we can’t guarantee that you will be receiving a ticket, I apologize for the inconvenience. Here’s a post that explains better how this system works.
See you in Arkesia! 
I guess until smilegate gives Amazon more control we’re just going to be mistreated in the west
BUT IT’S TOTALLY YOUR FAULT!!!. I LOSE MY GATE TWO FOR A BUG FROM YOU, AND I DON’T DESERVE TO WIN?. HAHAHAHAH
The players are completely idiots then?. Let’s all leave negative feedback on steam!
Thousands and thousands of people suffering from bugs, EAC and I haven’t seen anyone getting a tickt. Incompetent at what level